🚚 Shipping Policy
Last Updated: July 11, 2026
Order Processing Time
Orders typically undergo review, packing, and preparation within 1–2 business days. Processing times may be extended during peak periods, holidays, or due to payment reviews, inventory checks, address verification, severe weather, or other unusual operational circumstances.
Shipping Time
Once an order has been processed and shipped, typical transit times based on the destination are:
United States: 2–4 business days
Canada: 3–6 business days
Estimated delivery times are for reference only and are not guaranteed, as carriers may experience route changes, weather conditions, service disruptions, peak volumes, or scanning delays.
Free Shipping
Free shipping applies to the delivery options displayed at checkout. Additional fees may apply—subject to applicable laws and our store policies—if customers request special services, reshipment, address corrections, return shipping, or non-standard delivery operations.
Accuracy of Shipping Address
Customers must provide a complete and accurate shipping address, email address, and phone number when placing an order. We are not liable for delays, delivery failures, returned packages, or lost shipments resulting from incomplete, incorrect, undeliverable, or outdated address information provided by the customer.
Tracking and Delivery
If tracking services are provided, relevant information will be sent after the order ships. There may be a delay before the carrier’s tracking information updates after the shipping label is generated. Once the carrier marks a package as “Delivered,” delivery is generally considered complete, unless the carrier confirms a delivery issue.
Lost, Delayed, or Damaged Packages
Please contact us immediately if a package is lost, delayed, or damaged, providing your order number and carrier details. For damaged items, please retain the product and packaging and provide clear photos so we can investigate the issue in accordance with our refund policy.
Shipping Restrictions
Service may not be available for certain addresses, regions, products, or delivery methods. We reserve the right to cancel or modify orders if shipping cannot be completed safely, legally, or in a commercially viable manner via our available carriers. Please feel free to contact us:
Hours of Operation:
Mon – Fri, 8am – 5pm Pacific Time
